At Italpouf we ship your order quickly and safely — our beanbags and bean bag chairs are packed with the greatest care, and you can follow your parcel at every step. Below you'll find everything about delivery times, costs and options.
Dispatch and delivery times
How quickly do you dispatch orders?
We usually dispatch orders within 2 business days of receiving payment (for cash on delivery — from the moment the order is placed). Larger or made-to-order items may take a little longer — we'll let you know by email.
When will I receive my parcel?
Once dispatched, delivery by DHL / GLS courier usually takes 2–5 business days, depending on the destination.
Can I track my parcel?
Yes. After dispatch we email you the tracking number and a link. You can also check the status under Order tracking, and the carrier will notify you of the planned delivery by SMS or email.
Carriers and delivery costs
Who delivers my order?
We work with trusted carriers — DHL and GLS. Parcels are delivered to your address, with tracking and drop-off without signature.
How much does delivery cost?
The delivery cost is always shown in your cart before payment — with no hidden handling fees. Current rates:
- DHL / GLS courier — from €8.33
- Free delivery on orders from €85
- Cash on delivery available — see below
Do you offer free delivery?
Yes — orders from €85 are shipped free of charge. The threshold and any promotions are shown in your cart.
Can I pay on delivery (cash on delivery)?
Yes, cash on delivery is available — simply choose the "cash on delivery" option when selecting your delivery method. All other payment methods are shown at checkout.
Receiving your parcel and delivery issues
What if the courier doesn't find me at home?
The courier will make another delivery attempt or leave a notice with contact details. You can also arrange a convenient time directly with the carrier using your tracking number.
What should I do if my parcel is damaged?
Check the parcel in the presence of the courier. If you notice damage, complete a damage report with the courier, take photos and contact us as soon as possible — we'll quickly help with a claim or replacement.
Why might my order arrive in several parcels?
Beanbags are light but bulky. For larger orders we sometimes split them into several parcels to protect the products better — this does not affect the delivery cost shown in your cart.
Can I combine two orders into one shipment?
Unfortunately we cannot combine two separately placed orders — shipping is charged for each of them. We therefore recommend placing all your items in a single order.
How can I change the delivery address?
If you need to change the address, contact us as soon as possible — ideally before the parcel is dispatched. After dispatch, changes may no longer be possible.
Still have questions about delivery? Our Customer Service team is happy to help — get in touch.