DO YOU WANT TO RETURN THE GOODS?
No problem!
Product Return Guide at Italpouf.com
1. Make sure that the product is eligible for return
You have the right to withdraw from the sales contract without giving any reason within 14 days from the day you receive the parcel (for an order delivered in several parcels — from receipt of the last one). It is enough to send us a statement before this period expires: by e-mail to info@italpouf.com, with the "Withdraw from contract here" button below, by letter or using the model withdrawal form. Send the product back within 14 days of withdrawing. The right of return applies only to consumers, i.e. natural persons buying for private purposes outside their trade, business, craft or profession. Purchases by companies, institutions, schools and other entities, invoiced with a tax identification or EU VAT number, cannot be returned without reason. See our Terms and Conditions.
2. Return form (optional)
You may enclose the return form with your order number and contact details. Give your bank details only if you paid cash on delivery.
3. Prepare the product for shipping
Pack the product securely. You may unpack and inspect the goods as you would in a shop; you are only liable for any diminished value resulting from handling beyond what is necessary to establish their nature, characteristics and functioning. Please return the product clean and, if possible, with its labels and packaging. Include your order number or the return form.
4. Ship the product
Return the product by courier service, postal service or in person. Remember that return shipping costs are paid by the buyer. Do not send the return by cash on delivery.
Send the product back at your own expense to the following address:
Personeo Sp. z o.o.
Ul. Wielopole 1
33-311 Wielopole
Poland
5. Refund
We will refund all payments received from you, including the delivery costs (except any extra cost resulting from your choice of a delivery type other than the least expensive standard delivery we offer), without undue delay and no later than 14 days from the day we receive your withdrawal statement. We may withhold the refund until we have received the goods back or you have supplied proof of sending them, whichever is earlier. The refund is made using the same means of payment, at no cost to you; it is usually credited within 2–7 working days. Questions: info@italpouf.com, phone +48 508 940 839.
Remember:
- Keep all receipts and proof of shipping until the return process is complete.
- If you have any questions or concerns, please contact the shop's customer service.
6. Form of refund
Refunds are ordered in the same form in which you paid for your order. If you paid for your order in cash on delivery give us your bank account number, the refund will be made to the account number indicated.
Please include your order number or the product return form which can be downloaded below: