Definitions

The following definitions are used in these Regulations:

1. k.c. – Act of April 23, 1964 – Civil Code;

2. Customer - consumer purchasing ITALPOUF Goods in the ITALPOUF.COM store;

3. ITALPOUF – Personeo Sp. z o.o.” with its registered office in Nowy Sącz, address: 33-300 Nowy Sącz, ul. Armii Krajowej 7/17, entered into the register of the National Court Register kept by the District Court for Kraków Śródmieście in Kraków, 12th Commercial Division of the National Court Register under the number KRS 0000537746, REGON 360727559, NIP 7343529933, with a share capital of PLN 60,000.

4. Regulations - these regulations;

5. ITALPOUF.COM Store - an online store run by ITALPOUF;

6. Goods - all products offered for sale by ITALPOUF in the ITALPOUF.COM store;

7. Sales contract - a contract concluded by the Customer with ITALPOUF, to which the Act of 30 May 2014 applies. about consumer rights.

I. General Provisions

1. The Regulations are addressed to all customers of the ITALPOUF.COM store - they define the rules for registering and using the ITALPOUF.COM store account, placing orders in the ITALPOUF.COM store and the rules for concluding Sales Agreements. Each Customer may receive access to the Regulations at any time.
2. The ITALPOUF.COM store is run by ITALPOUF and enables the purchase of Goods via the electronic network (Internet), at the address: www. ITALPOUF.COM.
3. Information about products in the ITALPOUF.COM store, including e.g. descriptions and prices of the Goods constitute an invitation to submit an offer to conclude a Sales Agreement within the meaning of Art. 71 of the Civil Code, in accordance with the terms of the Regulations.
4. The goods in the ITALPOUF.COM Store are marked in detail. The Customer has access to information on the properties of the Goods, their prices, materials from which they are made, etc.
5. Photos and presentations of the offered Goods are exemplary and serve to present specific models.

II. Rules for using the ITALPOUF store

1. The ITALPOUF.COM store allows you to purchase the Goods offered in it using the electronic network (Internet).
2. The sales contract is concluded between the Customer and ITALPOUF.
3. The condition for starting to use the ITALPOUF.COM Store is to read these Regulations and accept them.
4. The customer of the ITALPOUF.COM Store is obliged to:

a) Not to provide or transfer content prohibited by law;

b) Use the ITALPOUF.COM Store in a way that does not interfere with its functioning;

c) Not sending and not placing unsolicited commercial information within the ITALPOUF.COM Store;

d) use the ITALPOUF.COM Store in a way that is not inconvenient for other Customers and for the administrator of the ITALPOUF.COM Store;

e) Using the content posted on the ITALPOUF.COM Store pages for personal use;

f) Use the ITALPOUF.COM Store in a manner consistent with the provisions in force in the territory of the Republic of Poland, the provisions of the Regulations, as well as the general principles of using the Internet.

III. Conclusion of the Sales Agreement

1. To conclude a Sales Agreement, an order must be placed on the ITALPOUF.COM Store website.
2. Customers can place orders around the clock, every day of the week. Orders placed on non-working days will be processed on the first working day following the day on which the order was placed.
3. The customer can place an order without the need to permanently register his data in the ITALPOUF.COM Store database (so-called shopping without registration).
4. The condition for placing an order is providing in the form available on the website of the ITALPOUF.PL Store the Customer's data necessary to deliver the Goods to the Customer and to generate a VAT invoice in the system.
5. In order to place an order, it is necessary to select the Goods from the available offer of the ITALPOUF.COM Store, their colors, sizes and quantities by adding them to the "Basket".
6. Until the product selection is confirmed with the "Confirm Place Order" button (or "Continue" after selecting the payment), the Customer has the option of making changes and modifications to the Goods in the order, as well as contact details for the delivery of the Goods and issuing a VAT invoice.
7. Sending the order by the Customer (confirmation with the "Confirm Place Order" or "Continue" button after selecting the payment) constitutes the Customer's offer submitted to ITALPOUF in order to conclude a Sales Agreement, in accordance with the Regulations.
8. After placing the order by the Customer, he will receive a message on the ITALPOUF.COM Store website and to the e-mail address provided in the order containing information about the items in the order, the number of Goods, the value of the order, the selected type of delivery and payment, the time of order completion and the Customer's contact details. The message is a confirmation of receipt by the ITALPOUF.COM store of the offer to purchase the Goods by the Customer.
9. The customer receives confirmation of acceptance of his offer for execution by electronic means (the so-called "Confirmation of acceptance of the order for execution") to the e-mail address indicated by him. After receiving the above confirmation, the Sales Agreement for the Goods ordered by the Customer is concluded.
10. The sales contract is concluded in accordance with these Regulations.
11. The customer has the right to cancel the order before receiving confirmation from ITALPOUF that the order has been accepted for execution. For this purpose, the Customer should immediately contact ITALPOUF via e-mail or telephone and inform ITALPOUF about the cancellation of the order.
12. The ITALPOUF.COM store reserves the right to refuse to process an order under the Sales Agreement if the Customer's contact details are inaccurate, the transaction has not been authorized in the Przelewy24.pl electronic payment system, or the payment for the order has not been made within the specified time.

IV. Delivery and collection

1. The deadline for completing the order in the ITALPOUF.COM store, indicated in the confirmation of acceptance of the order for execution, is the most likely time during which the order will be completed. In exceptional cases, the order processing time is confirmed by an ITALPOUF employee via e-mail or telephone. The products are delivered to the indicated address in the territory of the Republic of Poland by a forwarding company. Product delivery charges are provided during the ordering process. Estimated delivery time is 3 business days from the day following the shipment. The total and maximum order completion time should not exceed 14 working days, and in any case 30 days from the date of concluding the sales contract. ITALPOUF informs about the maximum order completion date on the page of a given Good. If the Customer selects the form of payment as an online prepayment, the commencement of the order may be suspended until the sales price paid by the Customer (and possible shipping costs) is credited to the ITALPOUF account. payment method, the execution of the order will start after positive authorization of the card).

V. Sales, Prices and Payment Methods

1. The price of a given Good is given on the website of the ITALPOUF.COM store. This price binds the parties from the moment the Customer receives the confirmation of acceptance of the order for execution. The price referred to in the preceding sentence will not change regardless of its changes in the ITALPOUF.COM store, which will take place after sending the confirmation of acceptance of the order to the Customer.
2. The prices of the Goods in the ITALPOUF.COM store are gross prices and are given in Polish zlotys.
3. The method of payment for the Goods is chosen by the Customer. ITALPOUF allows you to make payments by bank transfer, via electronic payment, payment system before delivery. If the Customer chooses the payment method in the form of a prepayment, failure to receive the payment to the account of "ITALPOUF Ltd" with its registered office in Nowy Sącz or to intermediaries in the transaction within 7 days of placing the order will result in cancellation of the order . In such a situation, the Customer may place the order again, as well as choose a different form of payment. The execution of the order paid by bank transfer or payment card begins after receipt of the payment for the Goods.
4. ITALPOUF reserves the right to change the prices of the Goods in the ITALPOUF.COM store, introduce new Goods for sale, carry out and cancel promotional campaigns on the ITALPOUF.COM store website or make changes to them in accordance with the standards of the Civil Code and other laws, and these changes will not infringe the rights of persons who have concluded contracts for the sale of Goods offered in the ITALPOUF.COM store before making the above. changes.
5. In the event that the Goods purchased by the Customer in the ITALPOUF.COM store are discounted within 14 days from the conclusion of the Sales Agreement, the Customer has the right to return the difference between the price paid by him and the price after the discount. The refund will be made to the Customer's bank account used during the transaction. The condition for obtaining a refund is that the Customer sends information about the transaction to the e-mail address info@italpouf.pl, containing in particular the following data: Customer's name and surname, name and price of the ordered goods, date of receipt of the order and a request for a refund of the price difference to the Customer's balance , within 7 days.
6. The operator of payment cards is PayPro SA Agent Rozliczeń, ul. Kanclerska 15, 60-327 Poznań, entered into the Register of Entrepreneurs of the National Court Register kept by the District Court for Poznań Nowe Miasto and Wilda in Poznań, 8th Commercial Division of the National Court Register under the number KRS 0000347935, NIP 7792369887, Regon 301345068.

VI. Warranty, complaints and returns

1. All Goods offered in the ITALPOUF.COM store are new and original, handmade. The photos of the Goods are exemplary. Products made to individual order (tailor-made) are not subject to exchange and return.
2. ITALPOUF as a seller is obliged to provide the Customer with Goods free from defects and is liable to the Customer who is a consumer within the meaning of art. 221 k.c. for defects in the Goods purchased by the Customer, to the extent specified by the provisions of the Civil Code as amended by the Act on Consumer Rights of May 30, 2014.
3. Each item purchased in the ITALPOUF.COM store can be advertised with the observance of the appropriate terms and conditions of complaint if it has defects. Complaints can be submitted by post by filling out the "Complaint" form (attached to the purchased Goods) and sending back the Goods together with the above. by courier to the following address: "Personeo Sp. z o.o.”, ul. Wielopole 1, 33-311 Wielopole, with the note: "Complaint ITALPOUF.COM". When submitting a complaint, the Customer may, at his discretion, demand a price reduction or withdraw from the contract, unless ITALPOUF proposes to repair the item or replace the Good with a new one, free from defects. In addition, instead of the defect removal proposed by ITALPOUF, the Customer may request replacement of the Goods free of defects or, instead of replacement, its repair, unless the method chosen by the Customer is impossible or would require ITALPOUF.COM to incur excessive costs. The Customer may not withdraw from the Sales Agreement if the defect is insignificant. The customer will receive information on how to consider the complaint within 14 days from the date of receipt by the ITALPOUF.COM store of the courier package containing the complained Goods. If the complaint is accepted, and the method of its consideration, proposed by the Customer, is impossible or would require excessive costs from ITALPOUF.COM, ITALPOUF.COM will propose another method referred to above. Depending on how the complaint is considered, ITALPOUF will send a full-fledged product (repaired or new) to the Customer within 14 days, and if this proves impossible (e.g. out of print), ITALPOUF will refund the full amount of the price paid for the Goods or reduce the price.
4. If the complaint is not considered, the Goods will be sent back together with an opinion on the unfoundedness of the complaint. After receiving the opinion that the complaint is unjustified, the Customer has the right to submit a request to initiate mediation proceedings referred to in art. 36 sec. 1 of the Act on the Trade Inspection of December 15, 2000 (Journal of Laws 2001, No. 4, item 25) consolidated text of August 25, 2009 (Journal of Laws No. 151, item 1219)
5. The Customer has the right to withdraw from the Sales Agreement without giving any reason within 14 days from the date of receipt of the Goods. The condition for the return to be considered is to submit a statement of withdrawal from the concluded Sales Agreement within 14 days from the date of receipt of the Goods (using the form provided to the Customer), which ITALPOUF.COM will confirm by sending the Customer confirmation of receipt of the statement in writing, and sending the Goods to the address of the store ITALPOUF.COM within 14 days from the date of submitting the statement (The goods should not bear traces of use, should be clean, with original labels sewn in, free of the smell of e.g. creams, perfumes). The money will be sent back to the account number provided by the Customer within a maximum of 14 days from the date of receipt of the Goods by ITALPOUF or delivery by the Customer of proof of its return. To meet the deadline, it is enough to send back the item before its expiry. If the payment was made using a payment card, the refund will be made to the same card.
6. The ITALPOUF.COM store has the right to refuse to accept the Goods in the event of a return made after the expiry of the allowable period.
7. The ITALPOUF.COM store does not cover the costs of returning the Goods sent via a shipping company.

VII. newsletter

1. The Newsletter is a free service consisting in informing Customers about promotions, competitions, events, sales, news and collections of Polish designers by periodically sending content selected by ITALPOUF electronically in the form of an e-mail.
2. The customer agrees to receive a free newsletter by providing his e-mail address and selecting the appropriate places (the so-called "checkboxes") in the registration form, through which the customer agrees to:
3. Collecting and processing your personal data by ITALPOUF for marketing purposes in accordance with the Act of August 29, 1997 on the protection of personal data,
4. Receiving commercial information from ITALPOUF within the meaning of art. 10 sec. 2 of the Act of July 18, 2002 on the provision of electronic services to the e-mail address provided during registration.
5. ITALPOUF, as the administrator of all personal data provided by the Customer, ensures their protection in accordance with the Act of August 29, 1997 on the protection of personal data.
6. The customer may unsubscribe from the newsletter service at any time by clicking on the link at the bottom of each e-mail sent.

VIII. The remaining

1. The administrator and sole owner of the ITALPOUF.COM store is "Personeo sLtd" with its registered office in Nowy Sącz, address: 33-300 Nowy Sącz ul. Armii Krajowej 7/17, entered into the register of the National Court Register kept by the District Court for Kraków Śródmieście in Kraków, 12th Commercial Division of the National Court Register under the number KRS 0000537746, REGON 360727559, NIP 7343529933, with a share capital of PLN 60,000.
2. Customers' personal data provided during registration in the ITALPOUF.COM store are processed by ITALPOUF only for the purpose of order fulfillment and, depending on the Customer's decision expressed when placing the order or in the settings on the ITALPOUF.COM store website in the "My Account" tab, may be processed for marketing purposes. The customer has the right to supplement, update, rectify personal data, temporarily or permanently suspend their processing or delete them if they are incomplete, outdated, untrue or have been collected in violation of the law, or are no longer necessary to achieve the purpose for which they were collected and the right to object to the processing of personal data for marketing purposes.
3. By placing an order, the customer agrees to use the ITALPOUF.COM store in accordance with the provisions of these Regulations, as amended on the day of placing the order. Failure to accept the provisions of these Regulations prevents the purchase of Goods offered by the ITALPOUF.COM store.
4. Polish law shall apply to the Agreement for the sale of Goods in the ITALPOUF.COM store.
5. In matters not covered by these Regulations, the provisions of the Civil Code or other laws applicable to the operation and functioning of the ITALPOUF.COM store shall apply accordingly.
6. The competent court for resolving disputes is the common court with local jurisdiction according to applicable regulations.
7. ITALPOUF reserves the right to amend the Regulations at any time. Amendments to the Regulations are effective from the moment they are published on the ITALPOUF.COM store website. Amendments to the Regulations may not infringe the acquired rights of Customers using the ITALPOUF.COM store.
8. ITALPOUF reserves the right to change the prices and quantities of Goods in the ITALPOUF.COM store offer during the day, withdraw or introduce individual products to the ITALPOUF.COM store offer, carry out and withdraw promotional campaigns on the ITALPOUF.COM store website, as well as modify them.
9. ITALPOUF takes steps to ensure the proper functioning of the ITALPOUF.COM store, to the extent that results from the current technical knowledge and undertakes to immediately remove any irregularities reported by customers. ITALPOUF is not responsible for disruptions in the operation of the ITALPOUF.COM store caused by a failure of the Internet network.
10. Any inconvenience or interruptions in the functioning of the ITALPOUF store should be signaled by e-mail, telephone or via the contact form on the ITALPOUF.COM store website.
11. ITALPOUF informs that all photos, publications and texts available in the ITALPOUF.COM store are protected by the Act of February 4, 1994. on copyright and related rights (Journal of Laws 1994 No. 24 item 83). Graphics, logos, buttons, pictures as well as their compilations, owned by the Administrator or its suppliers, are also protected by copyright. It is forbidden to unlawfully copy, multiply or distribute any content posted on the ITALPOUF.COM store website
12. Personal data processed on the ITALPOUF.COM website are used to contact you, provide the service of maintaining a customer account and fulfill the order, as well as to answer your questions, based on your consent and interest in our offer (the basis of Article 6(1) letters a and b of the GDPR).