No problem!

Product Return Guide at

1. Make sure that the product is eligible for return

You have the right to return the purchased product within 14 days from the day you receive the parcel (right of withdrawal from the sales contract). The right of return applies to the consumer. If you ordered the product as a company - make sure you can return the product.

2. Fill in the return form.

Fill in the form with the necessary information such as your order number, contact details and bank account details.

3. Prepare the product for shipping

Pack the product securely. Make sure it is intact and has not been used. Include any necessary documentation, such as a return form or order number.

4. Ship the product

Return the product by courier service, postal service or in person. Remember that return shipping costs are paid by the buyer. Do not send the return by cash on delivery.

Send the product back at your own expense to the following address:

Personeo Sp. z o.o.

Ul. Wielopole 1

33-311 Wielopole


5. Wait for confirmation of return

After receiving the product, the shop will check its condition and approve the return, if everything is in accordance with the terms and conditions of the return the refund will be processed - The return payment may take from 2 to 7 working days.


  • Keep all receipts and proof of shipping until the return process is complete.
  • If you have any questions or concerns, please contact the shop's customer service.

6 Form of refund

Refunds are ordered in the same form in which you paid for your order. If you paid for your order in cash on delivery give us your bank account number, the refund will be made to the account number indicated.

Please include your order number or the product return form which can be downloaded below:

Return form

Enter the email address and order number that you received when confirming the orderloading..

If you have trouble submitting the online form, please use the downloadable version:

Download return form